If your questions aren’t answered here, please contact us at R7 Watersports. We’re happy to help!
What forms of payment are accepted?
We accept all major credits and Paypal online. Inside our store we accept all major credit cards, Paypal and checks.
How secure is shopping online? Is my data protected?
WooCommerce is the best of the best. You can be purchase and sell in confidence. All your data is also protected and will only be used for billing and shipping purposes.
What exactly happens after ordering?
After you order you will receive email confirmation of your order. We will also send you tracking information for your package.
How long will delivery take?
It depends on your location and what type of shipping you choose. Each shipping option will give you estimated shipping dates.
Do I receive an invoice for my order?
Yes you will receive an email with a receipt of your order.
What products can I rent?
Our rentals include: Stand up paddleboards (Hard and Inflatable), sit on top kayaks, kids kayaks, wakeboards + bindings, wakesurf boards, water carpet, coolers & more. (Put link here to rental page).
Do I pay hourly or daily for my rental?
You pay a daily fee.
Do I have to pay a deposit for my rental?
All Paddleboards & Kayaks require a fully refundable $100 deposit when you pick up the rental. Wakeboards and Wakesurf boards require a fully refundable $200 deposit. We accept all major credit cards for deposits.
How do I put the paddleboards or kayaks on top of my car?
R7 carries suction cup roof racks to rent at an additional rate (with tie down straps) to safely strap items on top of your car. If you do not need a rack but need tie down straps those come with the rental at no extra cost. An employee of R7 will also assist in tying down boards and kayaks when you need help.
What happens if I lose a strap, or a paddle or an accessory I rented?
You will have to additionally pay for those items that you lose, unfortunately.
What happens if there is damage on the item(s) I rent?
There is a fee which you will pay, but that depends on the severity of the damage.
Do I get a life-jacket with my rental?
With each SUP, kayak, wakeboard or wakesurf rental one lifejacket is included in the cost. If you wish to rent additional life jackets you can rent them at $5 per jacket